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Customer Feedback questions to improve your business:

May 30, 2019
By Mushky Lewis

Customers are one of the most significant resources for any business. Your customers are a vital resource for everything from reviews and sales to feedback and more. Choosing the correct questions, however, is key to the value of the information that your business wants to obtain and use for the future.

Picking the right questions to ask:

Determining the right questions to ask is a difficult task for any business. The first step is to determine what you are looking to learn more about. Ten key questions can be asked to determine everything from product reviews to the in-store experience. Below we will take you through these questions to help you determine the best ones for you.

Here is our list of the top 10 questions you should be asking your customers to learn more about your business:

  1. Did we meet your initial ideas and expectations?

This question will help to show you the initial thoughts a consumer has about your business before even stepping in the door. This will provide more details on what others have previously said about your business and the image that you portray to the public.

  1. How was your experience with our employees?

Understanding more about how your employees treat consumers and co-workers is of critical importance. If employees are not treating customers with respect, then sales are likely to be lost, and a worsening reputation will start to occur.

  1. How easy was it to find what you were looking for?

The easier it is for consumers to find your products, the more likely they are to purchase them. A predetermined layout will help steer consumers to products that you are trying to push and sell more of. A well-planned design will help showcase products in a visually pleasing manner.

  1. How simple was it to purchase from our store?

This question will help show you how effective your sales system is. This is extremely important, as consumers who have to wait in long lines are more likely not to purchase a product due to the long wait time.

  1. Are you likely to buy products from us again?

If consumers are likely to buy more products from your business, that means that they are satisfied with what your business offers and the quality of your employees. This is a great question to ask, as it will show you if consumers think you offer quality products and services. If consumers are likely to frequent your store, they are also expected to tell others, and this will help increase sales and create a positive reputation with the public.

  1. What could have been done better?

This question will help you determine what your business does well and what it may need to work on. Determining what is done well will show what helps bring customers in, and knowing what can be improved will help your business surpass its competitors and make more sales. Implementing changes quickly and effectively will show consumers that you care about what they think and want to make their experience the best it can be.

  1. Did we have what you were looking for?

Knowing if you can fill consumer needs is essential to success. If you do not have the necessary products in stock regularly, consumers are likely to go to another business to fulfill their needs. However, having too much stock will lead to substantial overhead costs and a surplus of unneeded products.

  1. What products would you like to see our business offer?

Knowing what products consumers want your business to have on hand is key to being successful. Stocking many products that consumers want to purchase is directly correlated to success. Possessing products that you know consumers need or want is excellent for sales because you know they intend to buy these products when they frequent your business.

  1. What do you like about our business?

Knowing what your business does right is a great metric to see what you do to differentiate yourself from the competition. Consumers choose where to shop based on a myriad of reasons, but knowing the reasons why they frequent your business and capitalizing on it will help to increase sales and gain a positive reputation with consumers.

  1. Is there any other information that you would like to let us know about?

A generalized question will help consumers tell you not just about certain aspects of your business but also their overall experience or time spent with your business. This will help to capture any information that consumers believe is important and anything else they would like to tell you about your business.

Owning a business is exhausting and time consuming. Asking consumers questions may seem like a menial task, but it is an essential part of success. It is key to ask consumers about their experiences directly after they visit your business as it will be fresh in their minds, and they will be as detailed as possible.

Running a business is not for everyone, and help is always needed to succeed. We are here to help you with everything from social media to reputation management and more. We would love to learn more about your business today and see how we can help to make it more successful than ever before!